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About
The only speaker who connects insights from ancient philosophers to digital trends.
Consistency and Trust: Essentials of Building Loyalty via the Customer Experience
How do you gain trust? Through consistent and repeated actions, over time. And once you've gained trust, you can build l…
The Broken Promise of Digital: Making the Customer the Center of What We Do
When digital and social rose to prominence, we were told that personalization, two-way communication and direct engagem…
Storytelling and Strategy: How Humanization and Empathy Help You Achieve Your Goals
"Storytelling" is all the rage these days - but why do brands have such a hard time getting it right? We've all heard ou…
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