Susan Young

CONNECTIVITY is EVERYTHING in today's competitive world. With every new encounter, impressions are made. Opinions are formed-about you, your service, your company, your appearance, and your personality-all within a few short seconds. Those "seconds" can be the make-or-break or yes-or-no basis for your success. Should you really leave them to chance? With high energy and easy relatability, Susan teaches how to build and strengthen long-term mutually beneficial relationships, lead with confidence, communicate with courage, and ensure their impressions--from the first to the last--are positive and substantial. Your Audience Will Learn How To: Apply Susan's simple 8 Arts Model to optimize relationship results Stand in truth and become more grounded in their authenticity Master the mindsets that build confidence and courage Develop timely and connective communication skills Live and work more FULLY PRESENT & ENGAGED Build POSITIVE RAPPORT by asking (and answering) the RIGHT questions

In our world, too many people are living a current reality that is drastically different from the life they desire. We are running at breakneck speeds-too often, out of balance. We are expected to do more with less and have more tasks to complete than we have hours in the day. How do you help your team get OFF the treadmill, calm the chaos and greet change from a position of strength and positivity? It all starts with a SHIFT. Based on her upcoming book, SHIFT, SHED, & SHINE . . . Your Go-To Guide for Resilience in Times of Change, Susan shares the strategies and mental shifts necessary to get "UNSTUCK" from those habits and thought processes that sabotage success. With humor, heart, and tremendous passion, Susan helps audience members to create the clarity and vision that will allow them to move more swiftly and confidently in the direction of their dreams. Give your team the tools they need to shine in their position and in their lives.

Here's what we know: Whether you are seeking powerful ways to unify your people, create a more positive workplace, deepen your level of collaboration, or deliver world-class customer service-great COMMUNICATION SKILLS are essential for your success. Cohesiveness, performance, momentum, and bottom-line productivity and profitability all start by building AUTHENTIC relationships forged in trust, cooperation, and respect. How can you avoid communication roadblocks that stand in the way of your goals? How can you get your message across CLEARLY to be more effective and understood? Whether it's a face-to-face conversation, a telephone call, or a written e-mail, a meaningful message can make or break your success. In this powerful and insightful keynote, motivational keynote speaker Susan C. Young will share the real-world, how-to communication skill solutions for connecting with confidence-personally and professionally.