Thomas Bertels

Work is broken. More than half of employees are disengaged. Voluntary turnover has more than doubled over the last decade. Why? Because we failed to design jobs to meet the intrinsic human needs for meaningful work, autonomy, and feedback. Frederick Herzberg famously said: "You can only do a good job if there is a good job to be done". In this session we will explore the power of work design to create intrinsically motivating work, resulting in improved employee engagement, productivity, and customer experience. Participants will learn how different aspects of work design shape the employees experience and how to incorporate these factors into designing effective organizations. Using several case studies, we will discuss how to put these ideas into practice, how to structure an effective change strategy and how to decide whether motivational work design might be an appropriate approach to tackle their unique organizational challenges.