Adrienne Lloyd, MHA | SpeakerHub

Personal Details

Bio

Adrienne worked as a healthcare executive for over 20 years, including substantial time at Mayo Clinic and Duke Health, serving as the Chief Administrative Officer for Duke Eye Center from 2013-2020. She spent most of her career helping turn around organizations, while driving integrations and building teams that worked together to improve the experience for the patient and the entire organization.

Given these turnaround efforts and the results she now helps her clients achieve, she has generated over $250M in financial improvements, as well as countless improvements in patient care and team experience.

She founded Optimize Healthcare so she and her team can help other practice leaders create the dream organization they deserve. Her signature Day Zero Blueprint™ program is transforming both the leaders and the organizations as they shift the belief that as a leader, they need to do it alone or sacrifice what is important to them.

Adrienne incorporates her training as a John Maxwell Certified Coach and Lean/Six Sigma Expert to provide program participants and audiences with time-saving strategies and templates so they, as leaders, can lean into their authentic style, engage and empower their teams, and optimize the processes around them so they can do more and make more, with ease.

She also loves spending time with her family and finding new adventures to learn and stay challenged.

Current position (2)

CEO/Founder

Optimize Healthcare, LLC

Consultant

MGMA

Degrees (2)

Masters, Healthcare Administration

University of North Carolina at Chapel Hill

2001 to 2003

BS, Health Policy and Administration

University of North Carolina at Chapel Hill

1997 to 2001

Presentations

Presentations (7)

Keys to Creating an Empowered Team & Optimized Organization

Being a healthcare leader is more challenging than ever. We believe you need an empowered team to help you find success as both an individual and an organization—all while managing issues that inevitably pop up along the way with clarity and confidence.

This course will teach you how to build a culture that grows and retains high performers. You'll learn how to clarify your vision, foster your teams' confidence, build strategies so everyone is on the same page, and identify where people may be out of alignment so you can optimize your systems and processes for continuous growth.

Learning Objectives - Attendees will:
Clarify their vision and learn how to address challenging situations
Cultivate confidence in their teams and foster alignment and engagement so they can optimize their systems and processes
Create focused strategies so they can grow, optimize, and innovate in their organization to achieve success both personally and professionally

Leading a Successful Virtual or Hybrid Team Without Burning Out (Yourself or Them!)

Managing a remote team is challenging and requires different strategies and techniques. Recent studies report that remote workers have increased their work hours, while communication and productivity have sometimes even decreased. Stress levels are at an all-time high for employees and leaders alike as they struggle to focus, stay connected, and then also disconnect at the end of the workday.

This session will discuss strategies to keep your team engaged, productive, and collaborative while appreciating the whole person and the unique environments that have evolved.

Learning Objectives
Define a clear vision for yourself and your team of what the “new normal” can and should look like
Outline clear expectations and increase accountability, while building connections to the team and organizational goals
Implement methods to create engagement while decreasing redundancy and communication gaps

Optimize & Automate Your Clinical Flow

This session will focus on success strategies, new tools and solutions that can be used across practices of all sizes to optimize and automate processes and key phases of the patient flow to decrease waste, increase standardization of work and outcomes, and improve staff workflows and patient experience.

Learning Objectives:
Discover opportunities for process improvement and waste reduction
Identify solutions to automate and optimize patient cycle time, increase staff training efficiency
Implement tools and solutions that mitigate redundancy and communication gaps
Understand how you can use tools and solutions to increase performance and create an accountability and engagement culture to increase efficiency, reduce turnover and improve results

Optimizing Your Recruitment & Onboarding to Attract & Retain Top Talent

Recruiting top talent is vital as your organization grows and seeks to meet new strategic priorities. However, recruitment and onboarding can be time consuming, burdensome, and dreaded. This session will explore how to design your processes to automate recruitment and onboarding while maintaining a high level of personalization for candidates to ensure that the process is fun and reflective of your organizational culture. This is becoming increasingly important as the candidate pool is shrinking, yet open positions in the healthcare industry are increasing.

Learning Objectives:
Learn ways to streamline the recruitment and onboarding processes, automating where possible
Understand the need and method to clearly define recruitment and and onboarding responsibilities to ensure best outcome
Discover ways to engage new hires throughout onboarding process so they become high-performing team members

Optimize Your Processes for Telehealth

Telehealth presents an opportunity to serve patients in new and unique ways. Even in image-heavy practices, it is possible to deploy telehealth services and other electronic strategies — even outside of the direct patient visit — that enhance the patient experience and providers and improve efficiency.

This session will focus on success strategies that have been used across practices of all sizes to identify and implement necessary process changes, reduce waste, increase standardization of work and outcomes, and improve telehealth workflows and patient experience.

Learning Objectives
●Analyze processes for optimized efficiency and improved patient experience
●Outline clear patient and staff expectations for your telehealth and hybrid processes
●Organize engagement efforts that mitigate redundancy and communication gaps

Optimize Your Revenue Cycle with Lean and Six Sigma

Attendees will learn key strategies to identify areas for targeted process improvement and how to build an improved team-based culture. Techniques will include specific Lean and Six Sigma tools to redesign your revenue cycle, enhance staff training, and increase accountability and engagement while optimizing financial performance.
  
This session will provide you with the knowledge to: 
Discover opportunities for process improvement and waste reduction related to revenue cycle activities, staff engagement and training efficiency patient satisfaction.
Understand the importance of an accountability and engagement culture to increase efficiency, reduce turnover and improve results.
Decrease handoffs, errors and time per case thro

Stop the Revolving Door! Create a Culture They Won’t Want to Leave!

This session will discuss strategies to reduce turnover by developing a culture that focuses on both accountability and engagement. One that can allow for transparent and open conversations so collaboration and innovation can occur, while allowing for the individual to feel accepted and valued. You'll learn how to clarify your vision, foster your teams' confidence, build strategies so everyone is on the same page, and identify where people may be out of alignment so you can optimize your systems and processes for continuous growth.

Learning Objectives:
Clarify your vision for a culture that attracts and retains high-performers
Identify where to define clear expectations and increase accountability, while building connections to the team and organizational goals.
Understand how to cultivate confidence in their teams and foster alignment and engagement so they can optimize their systems and processes.