Daphne Valcin

✓ Participants will understand the 7 types of responses to personal and professional challenges and opportunities that impact their ability to lead. ✓ Participants will gain innovative strategies to persevere towards strategic goals, despite challenges or frustrations that might come up along the way. ✓ Participants will identify their current most prominent approaches to leadership and reflect on a few practical areas they can shift their approach to produce more of their most desired results as a leader.

✓ Through individual reflection, brief partner conversations, and full group discussions, participants will understand the WAVES approach to growing their impact and influence in a way that creates a long-standing ripple effect in their workplaces. The WAVES® approach includes participants exploring 1) Their Why, 2) Their Actions, 3) Their Voice, 4) Their Environment, and Their Special Touch when it comes to their roles at work. ✓ Participants will be equipped with insights to keep in mind to more effectively approach collaborative communication towards reduced absenteeism, reduced turnover rates, increased positive performance metrics, and enhanced workplace culture. ✓ Participants will explore how their work and leadership style might impact their personal brand, personal reputation, and team results. ✓ Participants will have dedicated time to explore some of their greatest motivations and greatest strengths that contribute to growing their impact and influence at work.

✓ Participate in interactive exercises to discover and implement some of the most powerful tools for having difficult conversations at work. ✓ Gain expertise associated with results-driven approaches to giving and receiving feedback as well as maintaining composure in challenging conversations. ✓ Attain high-impact strategies for maintaining composure before, during, and after more high-stakes conversations. ✓ Learn how to ensure you're having the right conversations as soon as you can to create win-win relationships with colleagues and for customer experiences.