Ed is a highly experienced improvement leader working across finance & legal sectors, with particular emphasis on business strategy, process re-engineering, operational excellence, business analysis and customer experience. Ed has successfully delivered reams of improvement projects, developed and led change teams and is a company founder.
Particular expertise is around:
Leadership, strategic management and direction setting capability
Customer experience & insights analysis
User centred service design
Lean / Sigma Black Belt (professional services)
Change management & stakeholder engagement
Customer Journey Mapping
Business Process Model & Notation & Universal Process Notation
Co Business Owner
Revive and Refresh Skin Aesthetics
In this talk, Ed, describes his alternative approach to developing new, or redefining existing, Change Functions in professional service organisations. His illustrative style of communication paints a vivid picture for attendees as to how the Learn Share Leave approach has helped shape and excel team performance; adding an exciting new spin/proposal to the traditional 'Recruit to Retain' model.