Jon Langford

Using my sisters experience through the healthcare system I will show how important it is to connect with each patient and treat them more like a person than just a diagnosis. Her life journey impacted so many people. A flight nurse took 5 minutes to learn a few key things from my sister and that made a lasting impact that is still going 7 years after her death. This true story is filled with inspiration and a great example of how the patient experience should be.

Often times we forget about one of the more important parts of communication; listening. This presentation is fun and interactive to show how we as leaders can listen better to our teams to drive results. It will show why this key trait is so important and what are some ways to improve your listening skills. How am I qualified to teach this. I have been married for almost 16 years.

Self care is extremely important for employee retention and patient experience. Often times in the western culture over working is rewarded and looked proudly upon. Taking PTO is almost a sign of weakness. I will share my own personal journey through burn-out and injury to show why self care and time off are very important. How does a happy and healthy employee impact the work place How does that impact the patient experience What are some ways to overcome those barriers of thinking you are weak or might miss that promotion if you take time off.