Jason S Bradshaw

This is Jason’s pillar presentation based off his first book ‘It’s All About CEX! The Essential Guide To Customer & Employee Experience!’. In this presentation Jason explores the importance of Customer & Employee Experience and how it powers business growth. Jason draws on his experiencing in delivering improvements in 7 different industries and blends theory, experience and case studies to ensure your team is engaged in the topic but also inspired and skilled to take action.

In this presentation Jason draws on his experience in leading digital transformations in multiple industries to drive business growth through revenue generation and cost reduction. With a track record in rapidly delivering digital transformations Jason will inspire your team to take action and convince them of the business benefits.

Delivered as either a keynote presentation or a workshop, Service Fundamentals is all about the key elements of customer service. Jason fundamentally believes you can’t deliverable loyalty driving customer experiences if you don’t first get the fundamentals of service right. Service Fundamentals is focused on helping your team understand and deliver on the three keys of service.