Dan Gingiss | SpeakerHub

Personal Details

Bio

Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.

He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they'll surely remember.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including:

● “Top 100 Digital Marketers 2019” by Brand24

● “Top Customer Service Influencers of 2018” by Fit Small Business

● “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe

● “50 Social Media Marketing Influencers to Follow” by TopRank Marketing

Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.

Current position (1)

Chief Experience Officer

The Experience Maker, LLC

Achievements (1)

National Speakers Association

Professional Member

Degrees (2)

MBA Marketing, Operations, Management Strategy, Organizational Behavior

Northwestern University - Kellogg School of Management

2000 to 2002

BA Psychology, Communications

University of Pennsylvania

1992 to 1996

Presentations

Presentations (3)

How A Remarkable Customer Experience Can Be Your Best Marketing

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game, and competing on product is getting harder and harder.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences 3) see how customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Your business CAN compete on customer experience!

Don’t Just Create Content, Create Experiences!

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content.

How can you stay relevant in a sea of content?

In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

You’ll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Are you ready to stop creating more content, and start creating more experiences?

Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.