Dan Gingiss

Let’s face it: Competition is tougher than ever these days. Competing on price is a losing game, and competing on product is getting harder and harder. So what’s left? How can we stand out in a crowded marketplace that is constantly evolving? In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences 3) see how customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. The result is more customers who spend more, are loyal longer, and recommend your company to others.

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play. This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success. You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty. Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots. From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition. Dan’s engaging demonstrations, real-time audience interactions, and compelling stories will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy. Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences. Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations. Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine CX