Dawn Fotopulos

There are millions of books that point the way to managing well, but few in business are listening. When Dawn Fotopulos challenges your employees to view how to guarantee failure in business, a "Screwtape Letters" approach to management, it forces their brains off of autopilot, makes audience members laugh and gets them to look squarely at reality in the mirror. This presentation has received standing ovations in North America and Eastern Europe. Both for profit and nonprofit organizations have seen almost overnight results after they have heard these key, results-generating ideas. This talk can be presented as a customized 60-minute keynote, a 90 minute interactive breakout session or a hands-on, 3-hour workshop.

Jim Collins of "Good to Great"fame says every company needs Level 5 leaders and that most are made, not born. This presentation smashes common Western assumptions that leaders are extroverts, ego-driven and "out front." This reaches managers at all levels of the organization to identify their Level 5 potentials and the unconventional people hidden in their organization, that if developed, could turbo-charge the future of the business. Audiences will hear stories of underperformers becoming superstars, failing businesses hitting the J-curve; salespeople will overshoot expectations after hearing this talk! Humor, pathos, wit and world-class experience turning around 300 businesses with the content of this presentation. If you care about future profits, and engaging the hearts and minds of your managers and staff, you cannot miss this! Book Online

Based on Harvard Business School case studies and research, this talk gives managers and senior executives OMG revelations about how their Customer Service units are the single most important operating unit in their entire company. Dawn shows audience members, by the numbers, how retention, repeat purchases and referrals will exponentially grow revenues and bottom line. Using examples from Dell Computer, Service Master and Progressive Insurance Company, Dawn reveals how to leverage Customer Service representatives to make any company's client base bullet-proof to competition.